Cancellations
For cancellation you may write an email indicating the reference of your booking and your wish to cancel it to hello@citygaytours.com
All cancellations may have a charge according to when you tell us your wish to cancel your booking.
For your this tour, we will book for you non-refundable accommodations & services. Therefore, a full refund is never possible.
This service has these Cancellation Fees,
- Cancellations up to 72 hours before the tour: Cancellation Fee of 30% of cost of your booking.
- Cancellations between 72 and 24 hours before the tour: Cancellation Fee of 50% of cost of your booking.
- Cancellations within 24 hours before the service or No Show: Cancellation Fee of 100% of cost of your booking.
Any banking fees because of returns will be paid by customers.
Changes
If the client wishes to change the date of the tour, he will be proposed by the tour operator/tour provider an alternative date based upon the company’s availability without the guarantee that this alternative is possible. A rescheduling fee of 25% of the total cost will apply.
For changes you may write an email indicating the reference of your booking and your requested changes to hello@citygaytours.com
If the tour operator/tour provider must cancel the tour because of unforeseen circumstances independent of the company’s will (i.e. extreme weather conditions, an unexpected event that causes the palace to be unattainable or closed to the public “such as a social strike but not limited to it”) that impede the tour to be successfully performed, the client will receive a full refund. The client may also be proposed another convenient date for the same tour at no extra cost for the client. If the client agrees in writing to a change of date, there will be neither partial nor full refund, considering that the tour will be fully performed. However, the rescheduling cost of services & accommodations is at the charge of the tour operator/tour provider.